Refund policy
When Orbit refunds a payment and when it does not: the first plan fee, later months, usage, billing mistakes, and how to ask.
Last updated 4 October 2026
Draft. The company details on this page, and some of its terms, are placeholders until launch. It is not in force yet.
In short
- The trial costs nothing, so you can try the service before you pay.
- Your first plan fee is refunded if you ask within 14 days of paying it.
- Later plan fees are not refunded, and neither is usage that was used.
- A billing mistake is corrected or refunded if you tell us within 60 days of the invoice.
- Ask at billing@arrangic.com, with the name of the team and the number of the invoice.
The full text below is what counts.
On this page
This policy says when we give money back. It is part of the terms of service. “We” and “us” mean Example Hosting, Inc., the company that runs Orbit. “You” means the customer.
Try before you pay
You can try the service before you pay: 7 days and $5 of usage credit, without a card. Use the trial to find out whether the service fits your app. The terms of service say who can get one.
Your first plan fee
If the service turns out not to be for you, write to us within 14 days of your first payment. We refund the plan fee of that first month. This applies once for each customer.
Later plan fees
A plan is paid ahead, month by month. When you cancel, the plan runs to the end of the month you have paid for, and no further plan fee is charged. That month is not refunded, in full or in part.
Usage
Usage is what your apps consumed, such as compute while they ran and bandwidth beyond what your plan includes. What was used cannot be handed back, so it is not refunded. The exception is a mistake on our side, which the next section covers.
Billing mistakes
If an invoice is wrong, write to us within 60 days of its date. Examples are a payment taken twice, a wrong amount, or usage that did not happen. We check it, and we correct the invoice or refund the difference.
When the service failed
There is no service level agreement, and no fixed credit for downtime. If a failure on our side kept your apps offline, write to us and say when. We look at each case and may give a credit toward a later invoice.
When we end the service
If we stop offering the service, or end the agreement without a breach on your side, we refund the part of a plan fee that you paid for the time after the end. The same applies when you end the agreement because you object to a new sub-processor, as the data processing addendum describes.
When there is no refund
- For plan fees after the first, and for usage, as described above.
- When we suspend or close an account because the terms of service or the acceptable use policy were broken.
How a refund is paid
A refund goes back to the payment method that was charged. We send it within 10 working days of agreeing to it. Your bank may need a few more days to show it.
Disputes with your bank
If a charge looks wrong, write to us first. We can usually sort it out faster than a bank can. If a dispute is opened at the bank without a word to us, we may suspend the team while the dispute is open.
Your rights under the law
In some countries the law gives customers a right to cancel, or to get money back, that goes further than this policy. Where such a law applies to you, it comes first.
How to ask
Write to billing@arrangic.com from the email address of your account. Include the name of the team and the number of the invoice. We aim to answer within 2 working days.